Orders are filled upon payment approval from Paypal. The process is usually completed in a few seconds by Paypal, but can take longer. Upon returning to the site, your order will be available for download. Files are delivered digitally via internet connection only. Each purchase allows for 3 downloads within a time period of no longer than 1 week. Paypal handles all payments via credit card using there own secure servers, then returns you to my model store page. To download your purchase, sign in to your account(if you have signed out), go to "My account information", under "Overviews", click on the order in the list to go to the page with the "Download Links". Clicking on the name of the purchase will begin your download. Due to the nature of the content, returns/refunds are not given.